Frequently Asked Questions (FAQ), Terms & Conditions
In this section, we hope to answer your questions. If your question is still not answered, please don't hesitate to contact us. We will get back to you ASAP.
1. When will I get my order?
Most orders are shipped within 24 - 36 hours and are then delivered to most capital city locations within 3-5 days, and to most regional areas within 5-7 days.
Please Note: We hold no liability if you request to have your parcel left at your delivery address without signature.
2. What payment systems can I use?
We only offer PayPal.
Please Note: If you don't have a PayPal account or don't wish to create one, you can still use your card (Debit or Credit) securely through PayPal. Just follow the prompts.
3. How do I check the status of my order?
Once your order has been placed, you'll receive an email detailing your order and your order number. When your order is shipped, we'll send you another email with all shipping details including your Australia Post tracking code. You can use this Tracking Code to see the progress of your order delivery from when it is sent from our distribution centre to when it arrives at your door. Click here to go to the Australia Post Parcel Tracking page.
Please contact us if you believe there has been some delay in receiving your order. Be sure to include your Order Number.
If we need more information from you, we will contact you.
4. What are your shipping costs?
Inkyfingers.com.au deliver anywhere in Australia .
Orders up to $20.00 = $9 postage.
Orders between $20.05 and $50.00 = $13 postage.
Orders between $50.05 and $75.00 = $15 postage.
Any orders over $75 is Free postage.
If you live locally (Southern TAS) you can organise Free pickup.
5. What is the minimum for an order?
There is no minimum order. You can buy as little or as much as you want.
6. How do you handle out of stock items?
We make every effort to ensure we have stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock.
All orders are filled on a first come, first served basis. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control.
Some items may be available for sale at a special discounted rate for a limited time only, or as a special promotion, once these items are cleared they may return to the previous retail price. While all effort is made to fulfill all orders, sometimes there may be an item that is sold out and unable to be re-ordered at the same discounted rate. if this occurs we will mark the item as out of stock and issue a refund to you.
7. Pricing?
All prices are in Australian Dollars and are subject to change without prior notice. At Inkyfingers.com.au we aim to keep our prices as low as we can and pass all savings onto you our customers. Unfortunately, the fluctuating Australian dollar causes pricing adjustments from time to time.
On occasion you may find an incorrect sale price listed on our website, the correct price will always be the price shown when you add the item to the cart. Sale items may return to pre-sale prices after the sale has finished, once again, the correct price will always be the one listed when you add the item to the cart.
8. Do you ship internationally?
Inkyfingers.com.au is an Australian owned and operated company and we only ship to locations within Australia.
9. What customer support help do you offer?
Customer support is very important to us and our goal is to provide fair and timely customer support for every customer. If you are unhappy with any products please contact us so we can arrange a replacement, refund, or other appropriate resolution.
10. Do you have a Showroom?
No. Inkyfingers is an online retail store only. Since we are an online business we make every attempt to make your shopping experience at our online store as comprehensive and satisfying as possible.
11. Do you sell wholesale?
We do not sell wholesale. Inkyfingers.com.au is a retailer and does not offer wholesale pricing.
12. Is inkyfingers.com.au a secure site?
We are very concerned about website security. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. Processing your credit card information in a safe and responsible manner by the use of PayPal, so therefore we have no access to your banking details.
We want you to feel confident when ordering from Inkyfingers.com.au, we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to Contact us.
13. What is your return policy?
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Inkyfingers.com.au within three (3) days of the receipt of the order.
Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately! This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Inkyfingers.com.au can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of purchase, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by Inkyfingers.com.au and deducted from the store credit. To qualify for this return policy you must comply with the directions for returning the Product that Inkyfingers.com.au staff provide to You.
For good that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period.
If you have any questions about the return of your item, please Contact Us. Be sure to include your order number and e-mail address with any correspondence.
14. Where are you located?
We are located in Sorell, Tasmania. Australia.
Telephone Number: 0427173605
Our mailing address is:
Inkyfingers Craft Supplies
5 Whitelea CT
Sorell, TAS. 7172
Australia
15. Will I have to pay GST on my order?
As a small registered business, we are currently not registered to collect GST. Therefore no GST will be charged.
16. Do you have a privacy policy?
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.
We also share some basic shipping details with Australia Post for the sole purpose delivering your order, and allowing you to track your parcel on its journey to your door.
We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.
17. Cookies?
Cookies are small text files that are written to a user's hard disk by their web browser. Cookies cannot contain a virus and are often used by a web server as your ID or to remember what you looked at on your last visit. You get the cookie on your first visit to the site. After that the site can read the cookie to identify a user.
In this section, we hope to answer your questions. If your question is still not answered, please don't hesitate to contact us. We will get back to you ASAP.
1. When will I get my order?
Most orders are shipped within 24 - 36 hours and are then delivered to most capital city locations within 3-5 days, and to most regional areas within 5-7 days.
Please Note: We hold no liability if you request to have your parcel left at your delivery address without signature.
2. What payment systems can I use?
We only offer PayPal.
Please Note: If you don't have a PayPal account or don't wish to create one, you can still use your card (Debit or Credit) securely through PayPal. Just follow the prompts.
3. How do I check the status of my order?
Once your order has been placed, you'll receive an email detailing your order and your order number. When your order is shipped, we'll send you another email with all shipping details including your Australia Post tracking code. You can use this Tracking Code to see the progress of your order delivery from when it is sent from our distribution centre to when it arrives at your door. Click here to go to the Australia Post Parcel Tracking page.
Please contact us if you believe there has been some delay in receiving your order. Be sure to include your Order Number.
If we need more information from you, we will contact you.
4. What are your shipping costs?
Inkyfingers.com.au deliver anywhere in Australia .
Orders up to $20.00 = $9 postage.
Orders between $20.05 and $50.00 = $13 postage.
Orders between $50.05 and $75.00 = $15 postage.
Any orders over $75 is Free postage.
If you live locally (Southern TAS) you can organise Free pickup.
5. What is the minimum for an order?
There is no minimum order. You can buy as little or as much as you want.
6. How do you handle out of stock items?
We make every effort to ensure we have stock of all products available at all times. However, it is sometimes impossible to predict demand and unforeseeable delivery delays from suppliers. This occasionally leads to some items being out of stock.
All orders are filled on a first come, first served basis. While we make every effort to have sufficient quantities available of all products to prevent this from occurring, sometimes it is beyond our control.
Some items may be available for sale at a special discounted rate for a limited time only, or as a special promotion, once these items are cleared they may return to the previous retail price. While all effort is made to fulfill all orders, sometimes there may be an item that is sold out and unable to be re-ordered at the same discounted rate. if this occurs we will mark the item as out of stock and issue a refund to you.
7. Pricing?
All prices are in Australian Dollars and are subject to change without prior notice. At Inkyfingers.com.au we aim to keep our prices as low as we can and pass all savings onto you our customers. Unfortunately, the fluctuating Australian dollar causes pricing adjustments from time to time.
On occasion you may find an incorrect sale price listed on our website, the correct price will always be the price shown when you add the item to the cart. Sale items may return to pre-sale prices after the sale has finished, once again, the correct price will always be the one listed when you add the item to the cart.
8. Do you ship internationally?
Inkyfingers.com.au is an Australian owned and operated company and we only ship to locations within Australia.
9. What customer support help do you offer?
Customer support is very important to us and our goal is to provide fair and timely customer support for every customer. If you are unhappy with any products please contact us so we can arrange a replacement, refund, or other appropriate resolution.
10. Do you have a Showroom?
No. Inkyfingers is an online retail store only. Since we are an online business we make every attempt to make your shopping experience at our online store as comprehensive and satisfying as possible.
11. Do you sell wholesale?
We do not sell wholesale. Inkyfingers.com.au is a retailer and does not offer wholesale pricing.
12. Is inkyfingers.com.au a secure site?
We are very concerned about website security. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. Processing your credit card information in a safe and responsible manner by the use of PayPal, so therefore we have no access to your banking details.
We want you to feel confident when ordering from Inkyfingers.com.au, we are doing everything we can to continue to operate a secure site. If you have any other questions concerning site security, please feel free to Contact us.
13. What is your return policy?
Goods found to have manufacturing defects will be replaced at no charge. All claims must be approved for return prior to the return of the goods. Claims for faulty stock must be reported to Inkyfingers.com.au within three (3) days of the receipt of the order.
Any discrepancy (pricing, quantity, taxes etc) should be reported to us immediately! This will ensure prompt corrective action on our part. A copy of the relevant invoice must accompany returned items.
All items returned are subject to individual inspection. Any item found not to be our product or not showing a manufacturing defect will not be allowed.
The customer is responsible for the return of faulty goods to us, including any costs incurred in the return of such goods. Inkyfingers.com.au can not accept any liability for damage or loss of goods returned to us whilst in transit. Any returns arriving COD or collect will be refused.
For returns where the Product is subject to a change of mind and has been unused and unopened you may return it to us within 30 days of purchase, however a re-stocking fee of 20% will apply. If the goods were sent under 'Free Shipping' the original freight cost will be recovered by Inkyfingers.com.au and deducted from the store credit. To qualify for this return policy you must comply with the directions for returning the Product that Inkyfingers.com.au staff provide to You.
For good that are under warranty, the items must be returned to us within 14 days of a claim. We can not be responsible for goods that are returned to us outside of the warranty period.
If you have any questions about the return of your item, please Contact Us. Be sure to include your order number and e-mail address with any correspondence.
14. Where are you located?
We are located in Sorell, Tasmania. Australia.
Telephone Number: 0427173605
Our mailing address is:
Inkyfingers Craft Supplies
5 Whitelea CT
Sorell, TAS. 7172
Australia
15. Will I have to pay GST on my order?
As a small registered business, we are currently not registered to collect GST. Therefore no GST will be charged.
16. Do you have a privacy policy?
We understand that our customers are concerned with privacy, so we have initiated policies to ensure that your personal information is handled safely and responsibly. We collect customer information in an effort to improve your shopping experience and to communicate to you about our products, services, contests or promotions.
We also share some basic shipping details with Australia Post for the sole purpose delivering your order, and allowing you to track your parcel on its journey to your door.
We will NOT sell, rent or share your e-mail address or personal details with a third party. We understand that this information is private and will handle it in a responsible manner.
17. Cookies?
Cookies are small text files that are written to a user's hard disk by their web browser. Cookies cannot contain a virus and are often used by a web server as your ID or to remember what you looked at on your last visit. You get the cookie on your first visit to the site. After that the site can read the cookie to identify a user.